Individual Consultations
Our Parent Consultants are trained and experienced individuals, often parents of children with special needs themselves, who provide one-to-one support to parents, relative caregivers and professionals on the phone, by email, or in person by appointment.
We assist you over the phone, by email, or in person.
Parent Consultants help families of children with disabilities or special needs to:
- Better understand their special needs or disability
- Learn about programs, services and community resources
- Understand parental rights and options concerning special education and related services
- Prepare for IEP or other school meetings
- Find solutions to problems and concerns
- Communicate effectively with schools, service providers and policy makers
- Link with other parents for kinship and support
Before you call
Before you call us, you may want to check the Frequently Asked Questionspage where your question may be already answered.
Before you send an email
If you would like to contact us by email, please keep in mind that email is best for general questions. If you have specific or multiple concerns about your child’s education and school, it is easier for us to consult with you by phone.
About your phone call
- When you contact us, we will ask you to give us contact information and a brief description of your question or concern.
- One of our Parent Consultants will return your call, or email within 3 school days.
- Our Parent Consultant will ask you specific questions relating to your concern or issue and may ask you to send supporting information such as your child’s IEP, recent evaluations, etc...
- Our Parent Consultant will give you strategies and resources to help resolve your issue and follow-up with you to ensure that PIC was able to help you.
- When available and warranted, Parent Consultants may attend meetings with parents for guidance and support.
- Our Parent Consultants are neither case managers nor private advocates for families. Their role is to give families the information and skills they need to become their children's own, most effective and lifelong advocates.
Confidentiality
All information you share with us is confidential and is never shared, unless we ask for your permission.